Return Policy
At Paywint, we are committed to providing a seamless and secure payment experience. If you have any concerns about our services, please review our return policy below:
1. Refund Eligibility
- Refunds are only applicable for unauthorized transactions, system errors, or service malfunctions.
- Transaction disputes must be reported within 7 days of the transaction date.
- Refunds will not be issued for completed transactions made intentionally by the user.
2. How to Request a Refund
To initiate a refund request, please contact our support team with the following details:
- Transaction ID
- Payment date and amount
- Reason for the refund request
- Any supporting documents (if applicable)
3. Processing Time
- Refund requests will be reviewed within 5-7 business days.
- If approved, the refund will be processed within 7-10 business days and credited to the original payment method.
4. Non-Refundable Services
- Subscription or service fees already utilized
- Transactions made through third-party integrations
- Payments made for goods/services from merchants (contact the respective merchant for their return policy)
5. Chargeback & Dispute Resolution
If you believe an unauthorized transaction has occurred, please reach out to our support team before initiating a chargeback with your bank. We strive to resolve disputes efficiently to avoid additional fees or delays.
6. Contact Us
For any questions regarding our return policy or to request a refund, please contact:
Email: support@paywint.com
Phone: +1 (408) 516-1413
Paywint reserves the right to update this policy at any time without prior notice. Please review it periodically for any changes.