Return Policy

At Paywint, we are committed to providing a seamless and secure payment experience. If you have any concerns about our services, please review our return policy below:

1. Refund Eligibility

  • Refunds are only applicable for unauthorized transactions, system errors, or service malfunctions.
  • Transaction disputes must be reported within 7 days of the transaction date.
  • Refunds will not be issued for completed transactions made intentionally by the user.

2. How to Request a Refund

To initiate a refund request, please contact our support team with the following details:

  • Transaction ID
  • Payment date and amount
  • Reason for the refund request
  • Any supporting documents (if applicable)

3. Processing Time

  • Refund requests will be reviewed within 5-7 business days.
  • If approved, the refund will be processed within 7-10 business days and credited to the original payment method.

4. Non-Refundable Services

  • Subscription or service fees already utilized
  • Transactions made through third-party integrations
  • Payments made for goods/services from merchants (contact the respective merchant for their return policy)

5. Chargeback & Dispute Resolution

If you believe an unauthorized transaction has occurred, please reach out to our support team before initiating a chargeback with your bank. We strive to resolve disputes efficiently to avoid additional fees or delays.

6. Contact Us

For any questions regarding our return policy or to request a refund, please contact:

Email: support@paywint.com

Phone: +1 (408) 516-1413

Paywint reserves the right to update this policy at any time without prior notice. Please review it periodically for any changes.