Refund Policy

At Paywint, we prioritize customer satisfaction and transparency. Our refund policy ensures a fair and seamless process for resolving payment-related concerns.

1. Eligibility for Refunds

Refunds may be granted under the following conditions:

• Unauthorized transactions due to system errors or security breaches.
• Failed or duplicate transactions caused by technical issues.
• Service disruptions preventing the completion of a transaction.

Refunds will not be issued for:

• Transactions completed intentionally by the user.
• Payments made for goods or services from external providers (please contact the respective provider for their refund policy).
• Subscription fees after the service has been used.
• Transactions that violate Paywint’s User Policy.

2. How to Request a Refund

To initiate a refund, please contact our support team with the following details:

• Transaction ID
• Payment date and amount
• Reason for the refund request
• Any supporting documents (if applicable)

You can request a refund via:

Email: support@paywint.com

Phone: +1 (408) 516-1413

3. Refund Processing Time

• Refund requests will be reviewed within 3-5 business days.
• If approved, the refund will be processed within 5-7 business days and credited to the original payment method.
• You will receive a confirmation email once the refund is processed.

4. Dispute Resolution & Chargebacks

• If you believe an unauthorized transaction has occurred, we encourage you to contact Paywint support before initiating a chargeback with your bank.
• We will work to resolve disputes quickly and efficiently.
• Repeated or fraudulent chargeback attempts may result in account restrictions.

5. Policy Updates

• Paywint reserves the right to modify this refund policy at any time.
• Significant changes will be communicated via email or platform notifications.
• Please review the policy periodically to stay informed.

For any questions or concerns, please reach out to our customer support team.