User Policy

Welcome to Paywint! This User Policy outlines the terms and conditions governing the use of Paywint’s payment platform by individual users (“Users”). By creating an account and using Paywint’s services, you agree to comply with the rules and guidelines below, ensuring a secure, efficient, and seamless payment experience for all.

1. Account Registration and Eligibility

Account Creation

  • Users must provide accurate and complete information during registration.
  • Phone or email can be used to create user accounts.
  • Users are responsible for keeping account details, including login credentials, secure and confidential.

Eligibility

  • Users must be at least 18 years old or meet the age requirements in their country of residence.
  • By registering, users confirm compliance with all applicable laws and regulations.
  • Registration constitutes agreement to Paywint’s terms and conditions as well as those of its partners.

KYC Verification

  • Users must complete KYC verification, which may take up to 1 business day. If additional verification is needed, Paywint reserves the right to extend the process.
  • Payments will not settle while KYC verification is pending.
  • Failure to pass KYC verification will result in account blockage.

2. Services Provided

Payment Processing

  • Users can make secure payments via bank transfers, wallets, and debit/credit cards.
  • Payments are subject to verification and may be rejected if deemed fraudulent or non-compliant.
  • Payments initiated from a newly added card will undergo a verification process, which may take up to 24 hours. If additional verification is needed, Paywint reserves the right to extend the process. Once verified, subsequent payments from that card will settle instantly.
  • Payments from a fraudulent card or a card that does not match the KYC ID will be rejected, and the card will be blocked.
  • Paywint acts as a payment gateway and does not function as a bank or hold funds directly.

Payment Tracking

  • Users can monitor their payment history and status through their account dashboard.

3. Fees and Charges Policy

Transaction Fees

  • Paywint may charge a nominal fee for certain transactions.
  • Fees are non-refundable and will be displayed clearly before completing any transaction.

Recipient Fees

  • No fees apply for recipient user accounts receiving lower volumes and counts.

Dynamic Fee Structure

  • Fees will be dynamically adjusted based on:
    • Received volume
    • Transaction count
    • Payment volume
    • Number of successful and failed transactions
    • Disputes and chargebacks

Volume-Based Fee Adjustments

  • Higher transaction volumes will result in lower fees, while lower volumes will incur higher fees.

4. User Responsibilities

Accurate Information

  • Users must provide accurate transaction details, including account and payment information.
  • Valid IDs and information must be provided during KYC verification.

Prohibited Activities

  • Users must not use Paywint for illegal activities, fraud, or payments related to prohibited industries or countries.
  • Violations may result in account suspension or termination.

Compliance

  • Users are responsible for ensuring compliance with applicable laws and regulations governing their transactions.

5. Refunds and Disputes

Refund Policy

  • Refunds are subject to the policies of the merchant or payee.
  • Paywint does not directly process refunds unless legally required.

Dispute Resolution

  • Users must report disputes through Paywint’s support system.
  • Paywint will investigate disputes but does not guarantee a resolution in the user’s favor.

6. Account Security

Data Protection

  • Paywint employs advanced security measures to protect user data.
  • Users are responsible for maintaining the confidentiality of their login credentials.

Unauthorized Access

  • Users must notify Paywint immediately if unauthorized access to their account is suspected.

7. Limitations of Liability

Service Availability

  • While Paywint strives for uninterrupted service, it is not liable for delays, errors, or disruptions caused by technical issues or third-party service providers.

Liability Waiver

  • Paywint is not responsible for losses due to unauthorized transactions, errors, or non-compliance with this policy.

8. Policy Updates and Amendments

Updates

  • Paywint reserves the right to update or amend this User Policy at any time.
  • Significant changes will be communicated via email or platform notifications.

Continued Use

  • Continued use of Paywint services after updates constitutes acceptance of the revised policy.

9. Termination of User Accounts

Grounds for Termination

  • Violation of this policy or Paywint’s Terms and Conditions.
  • Engagement in fraudulent, illegal, or prohibited activities.

Post-Termination

  • Upon termination, pending transactions will be canceled, and wallet balances will be refunded subject to compliance checks.

10. Merchant Accounts

  • Users can upgrade to a merchant account by undergoing business verification.
  • Merchant accounts are governed by a separate Merchant Policy.

11. Onboarding and Offboarding

  • Paywint reserves the right to decide the onboarding and offboarding process at its sole discretion.

12. Contact Us

  • For questions or assistance regarding this policy or your account, please contact our support team at support@paywint.com.